Alison & Ivy, offers classic-chic designs with contemporary styling and customization. Each piece is made in our Chicago studio one piece at a time for you. Dedicated, we specialize in monograms, name necklaces and a variety personalized jewelry designs. We offer profitable selling solutions for retailers, e-commerce and catalogs. Learn more about us here.

 

CUSTOMER SERVICE

We're available Monday thru Friday 8am to 8pm CST and Saturday 10am to 4pm CST (excluding holidays). For inquires outside of normal business hours please email us and a customer care representative will get back to you within the next business day.
 
Email:  service@alisonandivy.com 
Phone:  1-800-621-4445 

 

ORDERS

There are no order minimums. Orders should be placed through your A&I account for efficiency and error reduction. Faxed or emailed orders may not be placed until the next business day. If you place your order through your online A&I account you will receive an immediate confirmation email, your order will go into production faster, and you will have the most up to date information regarding cutoffs and news.


PAYMENT 

All orders must be pre-paid and placed through your A&I account. We accept PayPal, Visa, American Express, Mastercard and Discover. Orders should not be faxed or placed via email for efficiency and error reduction. 

 

SHIPPING

Several shipping options are available. We usually ship UPS Ground within the continental US unless otherwise instructed. Expedited shipping is available. For more information about shipping your orders once logged in click on Retail Support > Shipping FAQs. Read more important information regarding shipping times here.

 

RETURNS

If there is an issue with your order, please contact A&I immediately. All sales are final however our mistakes will be remedied. Read more regarding our policies here.

  

ONLINE SALES

If you own a jewelry store, boutique and/or ecommerce site in the United States or Canada, we welcome you to resell on your site and in store once you have been approved. Please complete a wholesale application including business address, email, and phone number here. We do not authorize the selling of our copyrighted designs especially our monograms on Etsy, Amazon, Ebay or any other site than your approved business website. Please note reselling on Etsy is NOT ALLOWED per Etsy, please read their handmade policy here

 

GROUP DISCOUNTS 

Do you work with award and recognition customers, inquire about discounts minimum quantities apply.

 

MARKETING MATERIAL 

Current and active retailers will have access to our marketing support pages online. Once logged into your account, scroll over Retail Support > Marketing Materials. Please use these materials for your marketing campaigns; they are only to be used promoting Alison and Ivy products. Contact media@alisonandivy.com for customized marketing material.

 

APPLY & REGISTER

Sign up for an account here with us. Please check that you are interested in selling wholesale when you sign up and we can complete your wholesale registration application. Please allow the following business day for your account to be processed for wholesale.